TERMS AND CONDITIONS

1. Services Offered: Carnivore Muscle (Jonathan Griffiths) offers personalized online nutrition and exercise consultation services aimed at assisting clients in achieving their health and wellness goals through tailored dietary and lifestyle recommendations. The following terms are held to ensure the integrity of the brand, and for the benefit of the client so that they can reach their goals. Subscription services are not refundable. Clients are charged for the full term of their chosen programme (see clause 2).

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2. Programme Length and Payment: a. Coaching programmes are offered as fixed terms of 1, 3 or 6 months. The client chooses the term when purchasing. b. By purchasing, the client commits to the full term chosen. The full programme fee is payable for the whole term, whether it is paid upfront or in monthly instalments. Monthly instalments are a way of paying the full fee, not a month-to-month agreement. c. Cancelling a subscription, recurring payment or payment method does not end the agreement and does not cancel any outstanding instalments. The remaining balance for the term stays due. d. If a payment is missed or fails, it must be paid within 7 days. Coaching is paused until the payment is received. A pause does not extend the term or reduce the amount owed. e. No refunds are given once coaching has started or a plan has been sent (see clause 6b). Ending coaching early, missing check-ins or being removed from the roster does not reduce the fee for the term. f. Chargebacks or payment disputes for services already provided will be contested, using the client's signed intake form, payment records and coaching records as evidence. g. The client agrees to these terms by purchasing a programme and/or signing the client intake form.

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3. Client Responsibilities: Clients are responsible for providing accurate and complete information during the consultation process/client intake form. It is crucial to communicate any changes in medical conditions, medications, or lifestyle factors that might affect the consultation.

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4. Consultation Plans: Our nutrition plans are designed based on the information provided by the client. While we strive to create effective plans, results may vary. Clients must follow the plan as outlined to achieve optimal results. They are developed specifically for each client, with leniency only where specified.

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5. Check-In Policy: Clients are required to maintain regular check-ins as per the agreed schedule. If a client fails to check in on the exact day specified for two or more consecutive occasions without prior communication, no refund will be provided for the missed sessions. They will also not be coached beyond this point, nor will a refund be given, regardless of the point in their coaching experience. Any outstanding instalments for the term remain payable.

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6. Refund Policy: a. Clients are entitled to a full refund within 24 hours of making a payment if they decide not to proceed with the coaching. This 24-hour refund applies only if no plan has been sent and coaching has not started. b. Once coaching services have commenced, or a plan has been sent, no refunds will be issued. c. Clients who do not follow the plan as outlined will be removed from the coaching roster and will not be eligible for a refund.

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7. Confidentiality: All client information, including personal, medical, and dietary details, will be kept strictly confidential and will not be shared with any third parties without the client's explicit consent. However, any transformation photos of a before and after are allowed to be shared on social media platforms for marketing purposes. Carnivore Muscle (Jonathan Griffiths) will not share your face publicly, unless you specify that it is acceptable.

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8. Disclaimer: a. The information and recommendations provided by Carnivore Muscle (Jonathan Griffiths) are for general guidance purposes only and should not be considered a substitute for medical advice, diagnosis, or treatment. b. Clients with pre-existing medical conditions or taking medications should consult their healthcare provider before making any dietary or lifestyle changes.

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9. Termination of Services: Carnivore Muscle (Jonathan Griffiths) reserves the right to terminate services if a client engages in disrespectful, inappropriate, or harmful behavior towards consultants or other clients. In such cases, no refund will be provided. Any outstanding instalments for the term remain payable.

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10. Limitation of Liability: Carnivore Muscle (Jonathan Griffiths) is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from the use of our services or any recommendations provided.

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11. Modifications to Terms and Conditions: Carnivore Muscle (Jonathan Griffiths) reserves the right to modify these terms and conditions at any time. Clients will be informed of any changes, and continued use of our services implies acceptance of the updated terms.

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12. Governing Law: These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

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By proceeding with our services, you acknowledge that you have read, understood, and agreed to the above terms and conditions.